Home
About PCQ
PCQ Videos
Accessories
Price List
Ordering
3. Party Products
Dealers & Reps
Show Listing
FAQ's
Contact Us
User Area
Site Map

   

Hundreds of happy customers are using a PC Quilter in their home studio or as a professional business.

See here what our customers have to say!

 

Head Office
 Quilting Technologies
 521 Pinecrest Dr.
Port Townsend
WA 98368


email us

 

PC QUILTER

Affordable Computerized Quilting Solutions Since 2001

 

How long have you been making the PC Quilter?

Where is the PC Quilter made?

How well does the PC Quilter sew?

Where can I see a PC Quilter?

Why are some of the alternatives so much more money?

How do I decide what model of PC Quilter to buy?

How reliable is a PC Quilter?

What kind of warranty and support is included with the PC Quilter?

Will the PC Quilter work with mid-arms and long-arms?

How do I decide which sewing machine to use/purchase?

Where do I get patterns for the PC Quilter?

What frames does the PC Quilter work with?

What changes do I need to make to my quilt frame to use the PC Quilter?

Can I make my own frame?

Do I need a dedicated computer for the PC Quilter?

How much computer knowledge do I need to have?

What kind of personal computer (PC) do I need?

Is the PC Quilter hardware or software?

How close does my computer need to be to the PC Quilter?

What versions of Windows does the PC Quilter need to work?

What is the GUI?

Are there any problems setting up the PC Quilter on a home computer?

How do I get software updates for the PC Quilter?

Is the PC Quilter difficult to set up and get working?

Can a physically challenged person use the PC Quilter?

Can I use my Handi Handles with the PC Quilter?

Does the PC Quilter have a Stitch Regulator?

Do I have to pay Sales Tax on the PC Quilter?

Can the PC Quilter be shipped to Canada without paying duty?

Do you ship internationally?

Do you need reps for the PC Quilter?

I don't understand instruction books but can I still buy a PC Quilter?

I don't understand much about my PC but can I still buy a PC Quilter?

 

Where can I see a PC Quilter?
We demonstrate the PC Quilter at many quilt shows across the USA and some in Canada, so you may wish to check out our show listings. Many of our customers have purchased the PC Quilter without having seen one. If you spent a few hours going through the instruction book, you will know exactly what it does and doesn't do, and how easy or not easy it is to use. You can obtain the instruction book on-line.

 (Top of the page)

Why are some of the alternatives so much more money?
All technology has dropped in price over the past decade. There is no reason that automatic (robotic) quilting needs to cost an arm and a leg. Yet it still does cost more than $5,000 - $10,000 from some vendors. That is often not getting you a better product than the PC Quilter.

But in all fairness, we must say that some of the long-arm systems are very high quality and work well. They just cost too much. In some cases, there are reasons why it might cost a little more - such as the vendor coming to your site and setting it up. Also, because some have priced it so expensive that they don't sell many systems so they need a high price to recover development costs and on-going-overhead with so few sales. We have sold more systems in a single year than some robotic long-arms have sold in many years. In general, the expensive systems are priced high because quilting robotics were developed years ago and originally on long-arms. Long-arms are expensive so anything you add is going to be expensive. Similar to boats.

At Quilting Technologies, we too are consumers and quilters and we do not like paying for "stuff" at much higher than necessary prices. You might say we are the Costco or Home Depot of robotic quilting. The PC Quilter costs a lot less but does as much or more than most alternatives. It is of very high quality. The significantly lower price is also because in general, it is not sold in Quilting stores and Sewing Machine Dealer stores because that would just about double the price if not more. We do have a few such stores selling the PC Quilter because they believe in the product and accept the lower than "normal" markup for that type of store.

Our products have always been reasonably priced - that is part of our company policy. Good, quality stuff for fellow quilters at affordable, reasonable prices.

 (Top of the page)

How well does the PC Quilter sew?
Sewing quality and stitch length control is very good - just ask someone on our user group.

 (Top of the page)

How do I decide what model of PC Quilter to buy?
All the models can be upgraded with rare exceptions. The PC Quilter does not become obsolete - that is by design. It is a company policy to accommodate past customers when we design new products to the maximum extent possible. That has been company policy since the beginning.

There are 3 choices. The About PCQ button on the home page describes the two main choices - Standard PC Quilter or Side Mounted PC Quilter. If you buy the Standard PC Quilter, you have two choices. The SF model will sew about 30% faster than the F model depending on the pattern. For patterns that are designed to be sewn fast (long sweeping arcs and long straight lines), the SF can sew much faster than the model F.

Sewing machine weight is also a factor. If your sewing machine weighs about 35 lbs or less, the F model will do. For heavier sewing machines (especially mid-arms), the SF is a better choice. Many customers, thinking of the future, do purchase the SF because the price difference is not significant compared to the total price. The model F and SF have 15 inches of travel. The model SM currently has 24 inches of travel.

If you are going to use the PC Quilter for a business or commercial use, you should purchase the SF or SM model because speed will be more important.

 (Top of the page)

How reliable is a PC Quilter?
The PC Quilter is designed to run in a home environment for 10 or more years with only minor adjustments or repairs (if any). The vast majority of our customers have never needed a repair or to even adjust it. The structural parts of the carriage are custom machined to exacting standards and are designed to be incredibly strong. Everything has been selected to be reliable. There are no "cheap" components in the PC Quilter.

 (Top of the page)

How do I decide which sewing machine to use/purchase?
Many customers ask which sewing machine to use with a PC Quilter. Probably the biggest concern in selecting a machine is the throat depth. This is the area beneath the arm of the machine to the body of the machine. This measurement is the actual potential sewing area on a machine quilting frame (less the width of the quilt on the takeup roller) and is called the throat depth.

There are several choices

  1. purchase a stretched machine which will probably have 13 or 16 inches of throat depth.

  2. purchase one of the newer 16 - 19 inch mid-arm machines.

 

Most of your decision will depend on the size of quilts you make, what sewing machine you already have, and on how much money you have to spend. Trying to do queen and king quilts with 9 inches of throat depth is possible but very inconvenient. The sewing area would become smaller and smaller as the finished quilt becomes "fat" with finished quilt on the take-up roller. You would also need to "flip" the quilt half way through. Stretched sewing machines, which have 13 or 19 inches of throat depth have their drawbacks. They are usually older machines with no modern features (thread cutter, needle up/down, etc), may vibrate a lot, or are heavy and therefore cannot be moved as quickly by the PC Quilter, and may start sewing slowly when turned on. It is probably fair to say that many people who own an older machine that has been stretched have a love/hate relationship with it. They like the extra throat depth and the price and dislike everything else about it.

There are longer throat depth machines. They range in Price from $2000 to $6000 or more. Several machines commonly used with the PCQ are the Homesteader, the Handiquilter 16, and the Voyager (others work fine too, ask on the User group). Be careful to not be talked into (or required) to purchase the machine with a stitch regulator - that adds a lot to the price and is totally unecessary if you just want to do PC Quilter type quilting. Most customers (but not all) do not mix free-motion and PC Quilter type quilting on the same quilt - the free-motion quilting will look bad next to the precision PC Quilter sewing. More users do not quilt enough to become skilled at free motion - it takes practice to do well. Do your research carefully before committing to such an investment.

 (Top of the page)

Are there any problems setting up the PC Quilter on a home computer?
Most of the time, setting up a PC Quilter is not difficult or overly time consuming. Most problems are caused by the customer not reading the instruction book carefully - just trying to set up the PC Quilter by instinct. That will not work. Most customers have never added a "real time device" to their PC so instinct is not enough. In a few cases, there are PC issues such as other software on the PC interfering or a port is not compatible. Because the PC Quilter can connect in parallel, serial, or USB mode, there are many possibilities to circumvent problems with non-compatible port. Seeking help from tech support before wasting time or getting really frustrated is also important

The PC Quilter requires a fully bidirectional parallel port that is not controlled or otherwise manipulated by other software on your computer. Our tech support can walk you through tests as well as changing the BIOS or Port address of the Parallel port to make sure your settings are correct. In some cases we may ask you to try the PC Quilter on another computer. You do not need to move the computer into the room. You simply take your PC Quilter to where the computer is, set it on the floor and run the tests our tech support has asked you to do. This will assist us in eliminating the most PROBABLE cause of your problems. In a few rare cases, we do find a PC Quilter that has developed a problem during shipping or setup. Those problems are usually solved by shipping a new part to be installed by the user (with our detailed instructions).

IMPORTANT - PLEASE CALL US IF YOU ARE THINKING OF USING AN IBM THINKPAD. These laptops have proved troublesome as the parallel ports are not truly bidirectional.

 (Top of the page)

Do I need a dedicated computer for the PC Quilter?
While it is not necessary to have a dedicated computer for the PC Quilter, many programs want FULL CONTROL of your system and may interfere with the operation of the PC Quilter.

We have found, for example, that screen savers interfere with the operation of the PC Quilter. This is nothing new! They also interfere with printers, modems, etc. Another culprit is print spoolers which grab control of the parallel port and want to control the flow of data. Still another is "dongle" software - which although it may now be hooked into your USB, sometimes also checks and plays with the parallel port because they used to make dongles that were there! There are many programs that might take up too much of the processor time and may cause the PC Quilter to slow down or act erratically if you were to run them at the same time.

The PC Quilter can use an OLDER computer - a Pentium 2 or newer computer will work fine except that if you digitize your own patterns, it may be slow for just that task. Such an old computer is normally free or certainly under $100. It might be in your best interest to consider leaving your newer main system for designing patterns, surfing, other hobbies, etc. AND getting a "retired" computer for the PC Quilter. It is also preferable if the PC you use with the PC Quilter is not connected to the internet. There are so many ad-ware and viruses floating around and infecting PC's. Some of that "unwanted" software will "wake up" every few minutes and check out what you are doing on your PC. That can happen while you are quilting and cause less than perfect stitching quality. Having kids on the same PC you use with the PC Quilter will probably be a disaster. Most websites of interest to kids and young adults (and older adults acting like kids) put a LOT of ad-ware onto your PC.

The computer will need to have Windows XP, Vista or Windows 7 installed as it's operating system. We DO NOT SUPPORT Windows 95, 98, ME, NT or 2000.

 (Top of the page)

How much computer knowledge do I need to have?
 

You must have a working knowledge of Windows to use the PC Quilter including the ability to copy files between folders, use Windows Explorer, organize files using sub-folders, and use to dialog boxes and pull down menus.. You should also understand what a file extension is (the .txt or .exe etc) and at least be familiar with other Windows options - for example - how to get into Control Panel, etc.

If you intend to design your own patterns, you should also know how to connect and use a scanner, and save an image to the BMP format. If you want to digitize images (optional) to create your own pattern files you should be able to use simple image editing software such as MSPaint and simple text editing software such as WordPad. Being able to lay out geometric patterns on graph paper and entering the corresponding column and row will also be to your advantage but is not required.

Of course, if you buy all your patterns, you will not need to know anymore than the basic Windows knowledge, and the ability to edit the text file to change pattern commands. For more information check our Order Procedure page. For more information check our Order Procedure page.

 (Top of the page)

What versions of Windows does the PC Quilter need to work?
The PC Quilter software works under Windows XP, Vista and Windows 7. It does not work with Linux or on a Mac. It is NOT designed to work with Windows 95, 98, ME, 2000 or NT and we cannot support the product on any of these operating systems. Connecting the PC Quilter to a computer other than an IBM compatible PC may void your warranty because you may damage the electronics."

 (Top of the page)

What is the GUI / QT Menu?
Back in 2001, the PC Quilter software was originally written as a Command Line Interface (or CLI) so that it could run on a VERY OLD 486 computer. In other words, there was no graphical user interface. In almost all situations, this was not really a drawback. In fact, all versions of the PC Quilter software will run in that same mode today. In 2003, we added the GUI or Graphical User Interface which has a look and feel similar to most of your Windows applications. That new set of software is called QT Menu. It will require a slightly more powerful computer if you want snappy response however we routinely run it on an old Pentium from 1998.

If you want to digitize your own patterns (optional), you will need a more powerful computer. We recommend a Pentium 4 running at 1.5 GHz with 512Meg of Ram.

 (Top of the page)

How long have you been making the PC Quilter?
The PC Quilter has been in production since June 2001. The PC Quilter is working away on 5 continents (only Antarctica needs one - any volunteers?).

 (Top of the page)

Where is the PC Quilter made?
The PC Quilter is made in our factories near Port Townsend, Washington with
American labor.

 (Top of the page)

Do I have to pay Sales Tax on the PC Quilter?
Only if we are shipping it to the State of Washington and in Canada, where the government will hold the package ransom until you pay GSP/PST (or HST). In Canada, these fees are normally payable in cash at the time of delivery, although if you are picking it up at your local post office, they normally accept debit card.

 (Top of the page)

Can the PC Quilter be shipped to Canada without paying duty?
Yes, qualifies under NAFTA for duty free entry into Canada - we include a NAFTA certificate of origin document on the box. Please note that you will still have to pay GST & PST (or HST) on the Canadian dollar value of the PC Quilter as well as a brokerage fee of between $5 - $45 depending on the method you wish us to ship it

 (Top of the page)

Do you ship internationally?
Yes, and the PC Quilter comes with an international power supply for use in all countries in the world (you just replace plug for 110/220 AC).

 (Top of the page)

Will the PC Quilter work with mid-arms and long-arms?
Yes, the
PC Quilter works with long-arms if you purchase our Side Mounted (SM) model which has 24 inches of "front to back" travel. Longer travel is available by special order at an increased cost.

It will require that the customer mount 2 small parts on their long-arm sewing head carriage so that it can "dock" with the Side Mounted PC Quilter. The parts are very adjustable to fit a wide range of long-arms (mid-arms too). In those cases, when our parts will not work for your particular make and model of long-arm, we can have special parts made at a nominal cost if you provide the dimensions of your carriage and what it rolls on and pictures too. Or, you can have them made. They are simple parts.

Keep in mind that sewing out very detailed patterns will be at about .75 - 1.0 inches per second - less than the speed you probably use for free-motion (nobody can sew such detail in free-motion). However, patterns designed for fast sewing will sew at well over 1 inch per second - depending on the weight of your sewing head. Such patterns have long flowing curves and straight lines. The software then automatically does "ramping up" and "ramping down" at all sharp turns in the pattern. Adding the Side Mounted PC Quilter to a long-arm requires that you have some mechanical skills - most long-arm owners do.

 (Top of the page)

Do you need reps for the PC Quilter?
There are many areas across the US and Canada that currently do not have reps. The duties of a PC Quilter representatives include demonstrating the PC Quilter at major quilt shows and contacting quilting stores and major quilt guilds to demonstrate the PC Quilter. Please e-mail us at pcqrep@pcquilter.com and request the information package on becoming a rep (or in the case of a retail store, a reseller). For more information see also Become a Dealer

 (Top of the page)

What kind of Computer Works Best with the PC Quilter?
In general, any major brand such as HP and Compaq will work. Any modern PC you can buy today is more than enough. Sometimes we have configuration problems on off-brand PC's. Do not necessarily buy the cheapest PC but on the other hand, you do not at all need the most expensive.

The PC Quilter needs 100% of your computer's attention when it is running. The rest of the time, it doesn't matter. That means that you need to have a computer that is free of ad ware, programs running in the background, and extra processes that are so commonly "preloaded" on new computers today.

If you are going to use an older, used PC, that is often just fine for the PC Quilter. If you are also going to digitize (optional) on that PC, that may be too slow. If the old PC is free or very inexpensive, you can always try it and see if the digitizing speed is too slow. If you don't digitize often (that is the normal situation), you may not mind that it is a bit slow when doing just that. But the PC Quilter will work just fine on almost any computer running Windows XP, Vista and Windows 7. 

The best type of computer to use is one with a real parallel port, a serial port, and a USB port. As of 2007, it is difficult to buy a new laptop with a parallel or serial port. Many older laptops do have either a parallel or serial port or both plus a USB port - they all work fine for a PC Quilter. Older desktop PC's tend to have a parallel or serial port or both. If a desktop does not have a parallel port or serial port, it is inexpensive to add one. It is not easy to add a parallel or serial port to a laptop. Desktops also offer the advantage of being less expensive than laptops, and you can typically get much more memory, processor speed and a bigger display for less money. If in doubt about a PC you are going to buy, ask us.

Another approach some customers use is to buy a PC that has a 30 day free return privilege and then make sure you try it on the PC Quilter way before that 30 day deadline expires. Allow time for getting help from tech support if you have setup issues.

 (Top of the page)

Is the PC Quilter hardware or software?
The PC Quilter is a combination of hardware, electronics, software and patterns. The PC Quilter system includes a carriage containing motors, electronics, and other parts. The PC Quilter carriage replaces the carriage on your machine quilting system or quilt frame. The PC Quilter also includes software that lets you quilt detailed, elaborate patterns or simple patterns - there is no restriction on what is allowed in a pattern.

Patterns can be purchased inexpensively or you can design your own and use the included digitizing software to create the pattern from a drawing or scanned image.

 (Top of the page)

How close does my computer need to be to the PC Quilter?
Your PC needs to be within 25 feet (the maximum length of the parallel port cable) of the PC Quilter and needs to be in the same room.

You cannot run the PC Quilter from another part of your house using a network (yes, some have asked that question).'  Realistically, you will want the PC Quilter quite close to your computer for convenience - usually to the right or left of your quilt screen.

 (Top of the page)

Can a physically challenged person use the PC Quilter?
Absolutely. We have several handicapped users because they can mostly sit down while quilting and are not using their hands, backs or shoulders as you do in free-motion quilting. This is because the actual operation of the PC Quilter is computer based and requires little physical effort. In many cases, physically challenged users have lifts on their mobility devices, so it assists them in viewing the quilt from the top and making adjustments when rolling the quilt. However, they MAY need assistance when mounting the quilt tops on the quilt frame.

 (Top of the page)

What frames does the PC Quilter work with?
The PC Quilter works with most quilting frames such as:
 

HandiQuilter™ www.handiquilter.com*

Hinterberg Machine frame www.hinterberg.com*

New Joy Quilting Table www.newjoyquilting.com*

Grace Machine Quilter www.graceframe.com*

Pennywinkle Valley Ranch www.pennywinklevalleyranch.com*

B-Line Home Quilting System www.tobequilting.com*

SuperQuilter www.superquilter.com*

and many others, including home-built frames

* modifications may be required to these frames to accommodate the PC Quilter carriages or to strengthen the frame for use with the PC Quilter.

The PC Quilter will NOT work with frames where the QUILT moves (such as John Flynn's frame). The PC Quilter works only on frames that have a carriage on tracks that move across the quilt.

 (Top of the page)

What changes do I need to make to my quilt frame to use the PC Quilter?
Depending on your quilt frame, you might not need ANY changes. Most changes involve strengthening the poles, or raising the side pieces, or adjusting the spacing of the tracks, or adding an extra (third) track. Be sure to tell us what kind of quilt frame you are using when you order.

In some cases, there are simple adapter kits to adjust the PC Quilter to work with your frame. Those are available from us or the frame manufacturer depending on which frame you are using. If you have not purchased a quilt frame, PLEASE talk with us first. We work with all the frames and we can advise which are rigid and have the best features etc. The best frame is not always the most expensive frame. Some frames are too flimsy for good results. Visit the various quilt frame sites to educate yourself and then ask questions on the user groups.

 (Top of the page)

Can I make my own frame?
Yes, we can provide you with information when you purchase your PC Quilter. If you look at various frames and you look at pictures on the PC Quilter user groups, it is easy to see what is needed. We cannot provide specific plans because that could violate some manufacturers patent rights. But we can guide you in the right direction after you have reviewed the quilt frames you can purchase.

 (Top of the page)

Where do I get patterns for the PC Quilter?
The PC Quilter comes with some simple patterns and some additional patterns are available on this website and on the PC Quilter Users Group. In addition, patterns can be purchased from third party sources. QuiltRecipes.com, for example, carries a line of patterns already digitized for the PC Quilter. Popular designers such as Ann Bright and Georgette Dell'Orco are also starting to carry PC Quilter Patterns, for more information see Pattern Sources.

Ask on the PC Quilter user groups for other sources. The PC Quilter is currently the most common robotic machine quilting system so many designers sell PC Quilter ready patterns. There are more than 3000 patterns available so there is no shortage of choices. And you can always scan in drawings and digitize them (please don't violate copyrights of designers - it is usually OK to copy for personal use if you purchased that pattern from the designer or authorized dealer. It is usually not OK to buy or copy or use patterns to put on items you are going to sell. Dover publications has lots of books with drawings that can be made into patterns and are copyright free (public domain).

 (Top of the page)

How do I get software updates for the PC Quilter?
Software updates are currently provided free of charge to owners of the PC Quilter. Updates to the software may include many new features, so it is to your advantage as an owner to download the current version. Some new features are added at an additional cost and will be advertised as such. You will require a password to access this area. Please e-mail support@pcquilter.com with your e-mail address, preferred password, real name, phone number, state or province where you reside, and the approximate date you purchased your PC Quilter for access to our special Users Area.

 (Top of the page)

What kind of warranty and support is included with the PC Quilter?
The PC Quilter comes with a six month warranty if used for personal use or even if shared by two people. If it is used for commercial use or a large group of quilters such as a club, the warranty is for 90 days. Warranty repair is usually done by sending the customer the required part and the customer installing it using our detailed instructions. Warranty repair does not include the cost of shipping The PC Quilter is so reliable that repairs are rare. Some adjustments may be needed over time which are done by the user.

Six months of software/technical support is provided for ONE individual who can read and understand the instruction book and who knows Windows reasonably well. After six months, you can buy an additional six months of support/warranty at the prevailing prices.

 (Top of the page)

Is the PC Quilter difficult to set up and get working?
The PC Quilter is usually easy to set up and get running - it requires 2-3 hours of time to get it unpacked, put on your frame and make minor tweaks of your PC (if needed). Occasionally, a user encounters problems because of PC issues. Read the Agreement to Purchase on our website to fully understand what is required of you and what you can expect from us.

 (Top of the page)

I don't understand instruction books but can I still buy a PC Quilter?
No, you must be willing to read the manual and be able to understand simple but detailed, clearly written instructions. The manual is not written in "techie" or "geekish". There are many diagrams and explanations in the manual. We receive many compliments on it. Updated versions of the manual are free from our website. The helper must read the manual and understand the basics of your quilting frame and sewing machine.

 (Top of the page)

I don't understand much about my PC but can I still buy a PC Quilter?
That can be OK if you have a family member or friend who is willing to assist you in operating it. They need to have the appropriate skills and should live nearby. Only that approved helper can call tech support (because that is necessary to track down a problem and help you fix it).

 (Top of the page)

Can I use my Handi Handles with the PC Quilter?
There is no way to use the Handi Handles with the PC Quilter, BUT Quilting Technologies offers an Electronic Switching Device (ESD) to turn your sewing machine off and on and control the speed.

 (Top of the page)

Does the PC Quilter have a Stitch Regulator?
Your home computer works with the PC Quilter to regulate stitch speed and stitch length for the pattern that is being sewn. There is no need for a separate stitch regulator. In fact, if you have one, you would need to turn it off.

You should be aware that some sewing machine dealers or reps will refuse to sell you a sewing machine if you do not buy it with the expensive stitch regulator. Even if they know it is not needed for the PC Quilter, they will not sell it without. We suggest that you look elsewhere.

If you want a stitch regulator for free-motion quilting, that is another matter. But they are so expensive that you should be sure you want to do free-motion quilting and that you like the end result (how good it looks or NOT!). Most quilters are not good at free-motion - it takes a lot of practice. It is also hard on your back and shoulders. If you did become experienced, you then would probably turn off the stitch regulator and not use it (that is what long-arm experts tell us). So save yourself some money. In some cases, the savings will pay for your PC Quilter.

 (Top of the page)

 

 

Read about our new Side Mounted PCQ for mid-arms and long-arms on this website -see "about PCQ"

 

Contact Sales
 (360) 554-0418 sales@pcquilter.com

 

 

We enjoy happy customers, please read our order procedures and purchase agreements for more information.

 

 

 

 

 

 

Home ] About PCQ ] PCQ Videos ] Accessories ] Price List ] Ordering ] 3. Party Products ] Dealers & Reps ] Show Listing ] [ FAQ's ] Contact Us ] User Area ] Site Map ]